Refund policy
Returns & Refunds
We build gear to last. If something isn't right, we'll make it right. Here's how it works.
Shipping
United States only. We currently ship within the U.S. and do not offer international shipping at this time.
- Processing time: 1–2 business days
- Shipping time: 6–10 business days
- Free shipping on all U.S. orders over $50
- Expedited shipping available at checkout for time-sensitive purchases
Once your order ships, you'll receive a confirmation email with tracking details so you can follow your delivery every step of the way.
Return Window
You have 30 days from the delivery date to start a return on eligible items.
Condition Requirements
To qualify for a refund, items must be returned:
- Unused and in their original condition
- With original packaging, tags, accessories, and all included documentation
For paddles specifically: we cannot accept returns on paddles that have been used in competitive play or show signs of wear beyond a light test session. This keeps quality and fairness consistent for every customer.
Return Shipping Costs
If the item is defective, damaged, or incorrect: we cover all return shipping costs. No extra charge to you.
If you're returning for change of mind, wrong item, or sizing:
- You are responsible for the actual return shipping costs
- Original shipping fees are non-refundable
How to Start a Return
- Email us at fjarasports@gmail.com with your order number and a brief explanation of the reason for return.
- Wait for confirmation. We respond within one business day with return instructions.
- Pack the item securely in its original packaging, including all accessories, tags, and documentation.
- Ship the package using the carrier specified in our return confirmation email.
Refund Process
Inspection. Once we receive your return, our team inspects the item to confirm it meets our return conditions.
Refund. If approved, your refund is issued to your original payment method. Most refunds are processed within 10 business days, depending on your bank or card provider.
Exchanges
Need a different size, color, or product? Just email us. We'll arrange a quick and easy replacement.
Non-Returnable Items
Certain items cannot be returned for hygiene or safety reasons. Where this applies, it is clearly stated on the relevant product page before purchase.
Need Assistance?
Our team is small, but we read every email personally. For order help, returns, or product questions, you can also visit our FAQ for quick answers to common questions.
Contact Information
Fjara Sports
247 West 14th Street New York, NY, USA
Store Email: info@fjarasports.com
Phone: 1 (718) 682-4543
Hours: Mon–Fri, 10 AM – 9 PM ET