Privacy policy
Privacy Policy
Fjara Sports operates this website and online store, including all related features, tools, content, products, and services (collectively, the "Services"). Our store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products and manage customer interactions.
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, communicate with us, make a purchase, or otherwise interact with our Services. In the event of any conflict between this Privacy Policy and our Terms and Conditions, this Privacy Policy shall prevail with respect to the handling of your personal data.
By accessing or using any part of the Services, you confirm that you have read and understood this Privacy Policy and agree to the practices described herein.
Information We Collect
"Personal data" refers to any information that identifies, relates to, describes, or can reasonably be linked to an individual. This does not include information that has been anonymized or aggregated so that it can no longer be associated with you.
Depending on how you interact with our Services and the laws of your jurisdiction, we may collect the following categories of personal data (including inferences derived from them):
Contact Information — Name, email address, phone number, billing address, and shipping address.
Financial Information — Payment details such as credit or debit card information, payment confirmations, and transaction records. Payment data is securely processed through our payment providers.
Account Information — Login credentials, account settings, and preferences if you create an account with us.
Transaction Information — Details about products you view, add to your cart, purchase, return, exchange, or cancel, as well as your order history.
Communication — Information you provide when contacting us, including customer service inquiries, emails, or other correspondence.
Device Information — Data about the device you use to access our Services, including browser type, operating system, IP address, and device identifiers.
Usage Information — Information about how you use our website, such as pages visited, time spent on the site, and interactions with features or content.
Sources of Personal Data
We collect personal data from the following sources:
- Directly from you when you place an order, create an account, contact us, or otherwise use our Services
- Automatically through cookies, pixels, and similar tracking technologies
- From service providers that support our operations, such as payment processors and analytics services
- From third parties or partners, where permitted by law
How We Use Personal Data
We use personal data for the following purposes:
1. To Provide, Personalize, and Improve Our Services Processing payments, fulfilling orders, managing accounts, handling returns or exchanges, communicating order updates, and improving your overall shopping experience.
2. Marketing and Advertising Sending promotional communications or displaying relevant advertisements, including personalized ads based on your interactions with our store or other Shopify-powered websites, where permitted by law.
3. Security and Fraud Prevention Verifying identities, preventing fraud, detecting unauthorized activities, protecting our customers, and securing our systems.
4. Customer Support and Communication Responding to inquiries, resolving issues, and providing reliable customer service.
5. Legal and Compliance Purposes Complying with applicable laws and regulations, responding to lawful requests, enforcing our policies, and protecting our rights.
How We Share Personal Data
We may share personal data with:
- Shopify, which hosts and supports our online store
- Service providers such as payment processors, shipping companies, IT and security providers, marketing partners, and analytics services
- Business and advertising partners for marketing and personalization purposes, where permitted by law
- Affiliates within our business operations
- Other parties with your consent, including integrations or specific requests
- Legal or corporate entities in connection with legal obligations, mergers, acquisitions, or asset transfers
Our Relationship with Shopify
Our store is hosted by Shopify. Shopify may collect and process information about your interactions with our store and may combine this information with data collected from other merchants using Shopify.
For more details on how Shopify handles personal data, please refer to Shopify's Consumer Privacy Policy or visit the Shopify Privacy Portal.
Links to Third-Party Websites
Our Services may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of these third parties. We recommend reviewing their privacy policies before providing any personal data. Any information posted publicly may be visible to others.
Children's Privacy
Our Services are not intended for children. We do not knowingly collect personal data from individuals who have not reached the legal age of majority in their jurisdiction, and we do not knowingly sell or share personal data of users under 16 years old. If you believe a minor has provided us with personal data, please contact us so we can promptly remove it.
Data Security and Retention
We implement appropriate technical and organizational safeguards to protect your personal data. However, no method of transmission over the internet or electronic storage is completely secure.
We retain personal data only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business operations.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Request data portability
- Object to targeted advertising or certain data-sharing activities
- Manage or withdraw consent for marketing communications
Requests can be submitted through our website or by contacting us directly. For security purposes, we may need to verify your identity before processing your request. We will never discriminate against you for exercising your privacy rights.
Complaints
If you have concerns about how we handle your personal data, please contact us first so we can address the issue. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.
International Data Transfers
Fjara Sports currently ships to addresses within the United States only. However, our website may be accessed by visitors outside the U.S. Your personal data may be stored or processed outside your country of residence. For users in the United Kingdom or the European Economic Area, we rely on approved safeguards such as standard contractual clauses or adequacy decisions where applicable.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. The current version will always be available on our website, along with an updated "Last Updated" date. Where required by law, we will notify you of material changes.